Kelowna Daily (kelownadaily.com), owned and operated by Pacific Ridge Digital Media Inc., is committed to correcting errors promptly and transparently. Our corrections policy is managed by the Standards Desk under Andrew Leblanc, Standards & Fact-Checking Lead, who oversees all error reports and ensures every correction is documented, verified, and published with a clear explanation.
Who is responsible for corrections at Kelowna Daily?
Andrew Leblanc, Standards & Fact-Checking Lead, is the primary point of contact for all correction requests. He reviews reported errors, determines their materiality, and coordinates the publication of correction notes. Catherine Roy, Editor-in-Chief, oversees escalation for complex or disputed cases. The Standards Desk operates independently from newsroom production to ensure unbiased error handling.
All corrections are processed through the dedicated email corrections@kelownadaily.com, which goes directly to Andrew Leblanc’s team. The desk also monitors internal fact-checking records and reader feedback to identify potential issues proactively.
How do I report an error to Kelowna Daily?
Send an email to corrections@kelownadaily.com with the article URL, a description of the suspected error, and your contact information. You may also use the general info@kelownadaily.com address, which forwards all error reports to the Standards Desk. Reports by phone are accepted at +1 604 555 0148 during business hours.
We encourage readers to include supporting evidence or sources where possible. The Standards Desk acknowledges receipt of every error report within two business days and begins assessment immediately.
What happens when a material error is confirmed?
Material errors—those that affect factual accuracy, context, or reader understanding—receive an immediate correction note appended to the original article. The note specifies what was incorrect, the correct information, and the date of correction. The article is updated in its body text to reflect the correction, and a disclosure is placed at the top or bottom of the piece.
For minor errors such as typographical mistakes or formatting issues, the article is corrected without a note unless the error is significant to the context. All corrections are logged internally for quarterly review by the editorial leadership team.
How long does it take to process a correction?
Our target response time for acknowledging a correction request is two business days. For material errors, a correction note is typically published within five business days of confirmation. Complex corrections involving multiple sources or investigative reporting may require additional time, and the reporter will be informed of the expected timeline.
If a correction request is disputed or requires escalation, Catherine Roy, Editor-in-Chief, reviews the case within seven business days. Readers can contact her directly at catherine.roy@kelownadaily.com or via phone at +1 604 555 0143.
Where can I find related policies for accuracy and complaints?
Our Editorial Policy outlines the standards every article must meet, including verification and sourcing rules. The Fact-Checking Policy details how pre-publication verification is conducted by Andrew Leblanc’s team. For formal disputes about content that go beyond factual errors, see our Complaints Procedure.
These policies, along with our Sources & Standards page, form the backbone of our commitment to accountability. All policies are reviewed annually by Pacific Ridge Digital Media Inc. and updated as needed.
Our commitments
- Every confirmed material error is corrected with a transparent note appended to the original article within five business days.
- All correction reports are acknowledged within two business days and handled by the Standards Desk under Andrew Leblanc.
- Readers can report errors privately via corrections@kelownadaily.com or by phone at +1 604 555 0148, with no retaliation or judgment.
- Disputed corrections are escalated to Editor-in-Chief Catherine Roy for final resolution within seven business days.
- We maintain an internal log of all corrections and review patterns quarterly to improve our editorial processes.